The Importance of customer service

Hey lovelies,

As you know,I had problem with Illamasqua Matt Primer.I contacted them and they told me to send them product back and they will refund me.So I did.

I was impressed how quickly they responded on my e-mails.I know they are growing brand and probably they are receiving tons of emails.
Two days ago I received package from them.And I know I didn't order anything.When I opened it,I found Illamasqua poster,note,eyeshadow and 3 lipglosses.Imagine how happy I was.And they send me email that they looked up what I order previously so that they can know what I like.I was seriously impressed.It's not that they send me stuff,which is really nice gesture,but the time they spend replying on my e mails and note which was handwritten?I was thrilled.Most of the companies would offer to refund and that's it.

Which got me thinking,how important customer service is to you?
My thoughts are that I can easily forgive bad products,but bad customer service?No,no.

I had difficulties with my computer,so I can't write as often.I hope that you are all doing well.

Xoxo

D.


UPDATE:
I am posting pic of my gift :) Poster and note are private :D I didn't swatch Repulse,but it's beautiful opaque black.

Illamasqua-First impressions

I received my Illamasqua parcels few days ago.
Would like to share with you my thoughts about this brand.
I waited 10 days to get them(international shipment).That's quite nice.
Here is my order:

Lipstick - Fetish
Lipstick - Sonnet
Intense Lipgloss - Besotted
Intense Lipgloss - Mistress

Intense Lipgloss - Fierce

Powder Blusher - Disobey
Illuminator - Poised
Light Liquid Foundation - LF215

Matt Primer + SPF 20

Loose Powder - LP005

Satin Primer + SPF 20

Here are some pics/swatches/ingredients of Matt Primer.
I was thinking about contact Illamasqua about this product.It smells so,so,so bad I can't stand it on my face.Satin Primer is OK,and I think that probably they should smell the same.Anyone has the same issue?

Satin Primer
I tried it couple of times on my cheeks.It doesn't have that silky texture(nor do Matt Primer) as I thought it would.It feels like a moisturizer,but stickier.I use it only on my cheeks since I have oily skin.I still have to test it,so than I will do full reviews.Love the SPF 20.

Light foundation
When I saw how it looked,I thought no way this is gonna match my skintone.
But it did.Eventough it looks a bit orangey,too warm and yellow for my skintone,it blends quite nicely.








Loose powder

I heard some nice thinks about Illamasqua powder.Since I wasn't sure which shade should I get,I order 005.It doesn't brighten my skin like I heard.But,I don't have light skintone.It's so soft,it gives a nice finish and you don't look too powdery.On my skin,it is transparent.It comes with cute sponge.

Powder Blush

I love it.I order shade Disobey.On my pic it's a bit too yellow.In real life,it's more brownish.
I use it for contouring.It's just the right shade,not too dark.It's matte,texture is unbelivable soft,it's so easy to blend.

Lipstick

I order 2 shade.Fetish is more purple in real life.It's soft,creamy and just amazing for your alter ego :)
Sonnet is peachy/nude lipstick.Don't like the texture of this.It's not as creamy,don't stay as long as I wanted to.

Intense lipgloss

I love it.They are not too sticky,glossy enough,soooooo pigmented.

Illuminator

Swatch of illuminator above.
It's pinkish illuminator with a lot of shimmer,not glitter which is nice.You need to blend this really fast,since it dries pretty fast.You can use it as a lipgloss to add some shimmer,or over the lipstick.You can use it as a higlight if you like pink tones for that purpose :)

All in all,I would definatelly like to try more products of this brand.Love the packaging,colour choice,customer service,pigmentation.Yes,they are expensive,but I think it's worth it.I think about ordering more lipglosses and blushes :)
Only thing I don't like it smell of Matt Primer,but as I said,I will contact them,Maybe it's just mine :)

Xoxo

Illamasqua foundation shades?

Hello lovelis :)

Just a quick post.Since I am not in UK and want to order something from Illamasqua,I sent them email asking about how to find perfect shade of foundation for my skintone.
They replied me so fast,I couldn't believe.
I was told that they are going to be blogging about this issue next week.I thought it would be nice news for all of us who can't go and check Illamasqua in person :)

P.S. I was told that the right shade for my medium/yellow/neutral skintone can be 135 or 215.

Hope this helps :)

Xoxo