Monday, September 14, 2009

The Importance of customer service

Hey lovelies,

As you know,I had problem with Illamasqua Matt Primer.I contacted them and they told me to send them product back and they will refund me.So I did.

I was impressed how quickly they responded on my e-mails.I know they are growing brand and probably they are receiving tons of emails.
Two days ago I received package from them.And I know I didn't order anything.When I opened it,I found Illamasqua poster,note,eyeshadow and 3 lipglosses.Imagine how happy I was.And they send me email that they looked up what I order previously so that they can know what I like.I was seriously impressed.It's not that they send me stuff,which is really nice gesture,but the time they spend replying on my e mails and note which was handwritten?I was thrilled.Most of the companies would offer to refund and that's it.

Which got me thinking,how important customer service is to you?
My thoughts are that I can easily forgive bad products,but bad customer service?No,no.

I had difficulties with my computer,so I can't write as often.I hope that you are all doing well.

Xoxo

D.


UPDATE:
I am posting pic of my gift :) Poster and note are private :D I didn't swatch Repulse,but it's beautiful opaque black.



Illamasqua

Illamasqua